Click on a question below to find out the Tot Squad answer.
What are your hours of operation?
We are typically hard at work from 10:00AM-5:00PM, 7 days a week, 360 days a year. Please click here to view our calendar and schedule an appointment!
Do I have to schedule an appointment?
Making an appointment helps us ensure we can accommodate you and get you in and out as quickly as possible. Walk-up appointments are seen on a first come, first serve basis, but we cannot always guarantee same day service. Visit our simple online booking system to make an appointment or just contact us.
What types of payment do you accept?
We accept Visa, Mastercard, Discover and American Express.
Should I tip the staff?
Gratuity is not included in our services, but tips are always appreciated.
Can I send my nanny or babysitter to get my stroller and car seat cleaned?
Of course - you can pay for your service ahead of time. Just click here.
Can the Tot Squad come to my house?
Absolutely! We love to make house calls and will clean strollers, car seats, other baby gear or install car seats on site. There is an additional fee for house calls, please contact us to schedule an appointment.
Do you clean other baby products (high chairs, playards, etc.)?
Of course - we can clean almost any baby gear you have. If you don’t see it listed on the menu here, please contact us.
Does Tot Squad offer a guarantee?
We are dedicated to ensuring customer satisfaction. If you aren't completely satisfied with our service, please contact us within 48 hours of your service and we will happily perform the service again at no charge.
Why are you asking for personal information?
We collect personal information to better serve our customers, for example if we need to contact you regarding your items. We will never share or sell your information and we often offer special discounts and coupons in our newsletters.
How long do I have to use my Membership?
For the 1 year membership, 365 days, and for 2 years, 780 days from the date of purchase.
Can I book my quarterly cleanings in advance?
We typically only publish our calendar one month in advance. We will remind you 60 days before your Membership is going to expire.
What if I have services in my membership that I haven’t used when it expires?
Unused services in an expired membership may be reclaimed by purchasing a new membership at any level.
What if I change my mind and don’t want the membership. Can I return it?
No, Memberships are non-refundable, non-exchangeable, and non-transferable.
The Membership options aren't exactly what I need, can I substitute for other services?
Yes, you can substitute services in a package if they are of equal (or lesser) retail value. Please see the equivalent services chart for reference:
- Safety School = $50 = Lotta Love Cleaning
- Lotta Love Cleaning = $40 = 2 Basics Cleaning
- The Works Cleaning = $60 = Safety School
- Tune-Up = $100 = 2 Safety Schools/2 Lotta Loves/4 Basics/1 Works + 1 Lotta Love/1 Full Monty + 1 Basic
Does the 10% discount apply to upgrades on cleaning levels within a package?
No, the 10% discount only applies to additional services that are not in your package.
Can I use the 10% discount on additional charges such as stroller parts, house call fees or gratuity?
No, the 10% discount only applies to additional services that are not in your package and may not be applied to stroller parts, house call fees or gratuity.
Can I combine the Memberships with other promotions or discounts?
No, Memberships may not be combined with any other promotions or discounts. House call fees and minimums still apply.
Do I need to book an appointment for free “The Basics” cleanings, as part of my 2 year Membership?
No, this is based on availability and hours of operation. You can walk up at our retail events or bring it into our office at 13950 Ventura Blvd, Sherman Oaks, CA 91423. To view our calendar, click here.
Can I share a Membership with another family member or friend?
Yes, you can share Membership benefits with someone living in the same city, however appointments must be booked under the name the Membership was purchased under. Tot Squad is not responsible for payment exchanges between outside parties if customers share benefits.
Can I purchase a Membership as a gift?
Yes, you can purchase a gift card here, which can be used for a Membership. In this case, the recipient would contact us to let us know they want to use their gift card for a Membership and we would set up an account on their behalf, at which time, their Membership would become active.
Can Tot Squad come to my party to do cleanings?
We love a good party! Hosting a play date and everyone has a dirty car seat? We can come and take care of the dirty work while you are having fun with the little ones. Just contact us.
Will Tot Squad be part of my fundraiser?
We believe in the importance of community and will donate back 10% of proceeds from fundraising events to your school and the organizer receives either a free stroller or car seat cleaning. Please see our private events section for more information on scheduling.
Besides the obvious yuck factor, why is it important to regularly clean my gear?
Food, juice, milk and other substances can make the buckles of your car seat sticky and difficult to unlatch in an emergency. Regular maintenance can help prevent this. Also, germs, mold, strep or staph bacteria can lurk in your baby gear. A recent study highlighted on the TODAY show found that the average car seat has twice as many germs and bacteria than a toilet! http://www.today.com/video/today/55929696 Check out our cleaning process to see how we fight the bad guys!
How often should I have my stroller and car seat cleaned?
We recommend regular maintenance of your strollers and car seats every three months. This will help keep your children safe from sticky latches and germs while extending the life of your products. Schedule a recurring package now!
What cleaning products do you use when cleaning strollers and car seats?
We use only natural, non-toxic and biodegradable cleaners that are tough on dirt, but safe for your wee ones, including cleaning products from Honest Co., Grandma’s Secret and DPClean.
My baby has allergies or is sensitive to cleaning products. Can you still help me?
We can accommodate most sensitivities. Please contact us here to inquire about any special needs.
Is Tot Squad environmentally friendly?
We use only natural, non-toxic, biodegradable cleaning products and washable cloth rags rather than paper towels. By helping families extend the life of their baby products with regular maintenance, they can use them longer or resell or donate them for use by other families. We can also help families to donate their used gear to the charities we work with or recycle expired car seats.
What is a certified Child Passenger Safety Technician?
Each of our technicians who install car seats has undergone rigorous training and certification to become a Child Passenger Safety Technician through the Safe Kids organization. This ensures your child’s car seat will be installed correctly and safely. Visit SafeKids' website to find out more.
Can I reinstall my child’s car seat by myself after its been cleaned?
Yes, customers always have the option to reinstall seats by themselves, but we offer complimentary installation on all our car seat cleaning packages, except our BASICS. With as many as 85 percent of car seats improperly installed, according to The National Highway Traffic Safety Administration, why not give yourself peace of mind and let one of our Certified Child Passenger Safety Technicians reinstall it?
Do you repair strollers? If so, which brands?
We are an authorized service partner for Bugaboo, but also have experience doing tune-ups and repairs for a number of other brands. If you have questions about a particular make and model, please contact us.
Some of the brands we repair:
- Bugaboo (Cameleon, Frog, Donkey, Buffalo)
- Britax (Boulveard, Frontier, Advocate, Marathon, B-ready)
- BOB (Duallie and Revolution)
- Orbit Baby
- Uppababy (Mesa, Cruz, Vista, G-luxe)
- Graco (Snug Ride, Snap n Go)
- Chicco (KeyFit)
- Peg Perego
- Diono (aka Sunshine Kids Radian)
- Baby Jogger (City Mini, City Select)
- Mountain Buggy
- Phil & Teds
Recycled Car Seats
We can help you refurbish and reinstall used car seats, as long as the they conform to the following guidelines:
- Approved for use in the US
- Not expired. All car seats have expiration dates. We can help you find and check the date of yours. Expired car seats can malfunction in a crash and are no longer covered by the manufacturer’s warranty.
- In good working condition (no rust, no frayed harnesses, no broken buckles, etc.)
- Have never been in a collision
Only accept a used car seat from the most trusted sources and be sure to check its expiration date!